Privacy Policy
Last updated: 11 October 2026
Hotel Pop Alaçatı is a boutique hotel at Hacımemiş Mah. 2020 Sk. No: 13, 35937 Alaçatı, Çeşme, İzmir, Türkiye, operated by Zafer Tuna Poyraz (sole proprietorship), the data controller. This policy explains what personal data we process when you contact us, book with us or visit this website, and what your rights are.
What we collect
- Messages you send us on Instagram, WhatsApp, e-mail or by phone, with the name and account details those services share with us.
- Booking details: name, contact details, dates, number of guests, room, payment status and requests you make.
- Basic website usage data (pages visited, device type).
Why we use it
- To answer your questions and messages, give you availability and prices, and send you a booking link.
- To make, manage and carry out your booking, and to meet our legal obligations (for example guest registration required by Turkish law).
- To improve how quickly and how well we answer guests. For this we may analyse past messages; names and contact details are replaced by codes for that analysis.
Tools that help us answer
We use software, including AI assistance, to read incoming messages, prepare replies and remind our staff of messages that are waiting. A staff member stays responsible for every conversation. We do not use your messages for advertising, and we never sell or rent your data.
Who receives it
Only the service providers we need to run the hotel: Meta (Instagram, WhatsApp), Google (e-mail), our booking system Cloudbeds, the online travel agencies you booked through, our payment providers, and the AI and hosting services that process messages on our behalf. Some of them process data outside Türkiye, under their own safeguards. Authorities receive data only where the law requires it.
How long we keep it
Messages and booking records are kept for as long as needed for the purposes above and for the periods the law requires (for example tax and accommodation records), then deleted or anonymised.
Your rights (KVKK Article 11 and GDPR)
You can ask what data we hold about you, have it corrected or deleted, object to its use, and ask for a copy. Write to [email protected]. You can also complain to the Turkish Personal Data Protection Authority (KVKK) or, in the EU, to your local data protection authority.
Deleting your data
Including data received through Facebook, Instagram or WhatsApp: send a message to [email protected], or to our Instagram or WhatsApp, with the words "delete my data" and the account or phone number you used. We confirm within 30 days and delete your messages and personal data, except what the law requires us to keep (for example records of a completed stay).
Contact
Hotel Pop Alaçatı · Zafer Tuna Poyraz · [email protected] · +90 543 533 23 13